Benchmarking: Urban Mass Transit

Urban Mass Transit Benchmarking Association

The Urban Mass Transit Benchmarking Association (UMTBA™) is an association of mass transit companies that conducts benchmarking studies to identify the best practices that improve the overall operations of the mass transit companies involved.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance as perceived by their customers.

Top 10 Avoidable
Benchmarking Mistakes

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Top 10 Benchmarking Mistakes White Paper